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EMISA
2005
Springer
14 years 4 months ago
Unbundling and Deploying CRM Applications as e-Services
: The development of Customer Relationship Management (CRM) capabilities by incrementally sourcing and combining “best of breed” services from different providers is a key leve...
Pedro R. Falcone Sampaio, Yong He
BPM
2006
Springer
135views Business» more  BPM 2006»
14 years 2 months ago
Managing Process Variants as an Information Resource
Many business solutions provide best practice process templates, both generic as well as for specific industry sectors. However, it is often the variance from template solutions th...
Ruopeng Lu, Shazia Wasim Sadiq
ECSCW
1997
14 years 3 days ago
On Distribution, Drift and the Electronic Medical Record: Some Tools for a Sociology of the Formal
: Formal tools (i.e , tools that operate on circumscribed input using rules, and that contain a model of the workplace in which are to function) are attributed central roles in org...
Marc Berg
PDC
2004
ACM
14 years 4 months ago
The weight of space: participatory design research for configuring habitable space for new arrival women in Hong Kong
When arriving to Hong Kong from China, the first difficulty of the new arrival women of the grassroots class is usually environmental stress. Their socio-economic situations often...
Jackie Yan-Chi Kwok
AAAI
2000
14 years 3 days ago
Adaptive User Interfaces through Dynamic Design Automation
The inherent difficulty in supporting human usability in large control systems--such as building environmental and security systems--derives from the large diversity of components...
Robin R. Penner, Erik S. Steinmetz, Christopher L....