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CIKM
2009
Springer
15 years 9 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
146
Voted
DEXA
2009
Springer
166views Database» more  DEXA 2009»
15 years 9 months ago
Tags4Tags: Using Tagging to Consolidate Tags
Tagging has become increasingly popular and useful across various social networks and applications. It allows users to classify and organize resources for improving the retrieval p...
Leyla Jael García-Castro, Martin Hepp, Alex...
118
Voted
NOSSDAV
2009
Springer
15 years 9 months ago
Overlay monitoring and repair in swarm-based peer-to-peer streaming
In Swarm-based Peer-to-Peer Streaming (SPS) mechanisms, participating peers form a randomly connected mesh over which they incorporate swarm-like content delivery. In practice, a ...
Nazanin Magharei, Reza Rejaie
120
Voted
MM
2009
ACM
245views Multimedia» more  MM 2009»
15 years 9 months ago
Concept detectors: how good is good enough?
Today, semantic concept based video retrieval systems often show insufficient performance for real-life applications. Clearly, a big share of the reason is the lacking performance...
Robin Aly, Djoerd Hiemstra
123
Voted
SIGIR
2009
ACM
15 years 9 months ago
Evaluating web search using task completion time
We consider experiments to measure the quality of a web search algorithm based on how much total time users take to complete assigned search tasks using that algorithm. We first ...
Ya Xu, David Mease
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