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» DevCOP: A Software Certificate Management System for Eclipse
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SIGSOFT
2009
ACM
14 years 8 months ago
Improving bug triage with bug tossing graphs
A bug report is typically assigned to a single developer who is then responsible for fixing the bug. In Mozilla and Eclipse, between 37%-44% of bug reports are "tossed" ...
Gaeul Jeong, Sunghun Kim, Thomas Zimmermann
SIGUCCS
2009
ACM
14 years 3 days ago
Frontline support at Princeton University: a centralized and decentralized approach
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
SIGSOFT
2006
ACM
14 years 1 months ago
Using task context to improve programmer productivity
When working on a large software system, a programmer typically spends an inordinate amount of time sifting through thousands of artifacts to find just the subset of information n...
Mik Kersten, Gail C. Murphy