Today many interactions are carried out online through Web sites and e-services and often private and/or sensitive information is required by service providers. A growing concern r...
Claudio Agostino Ardagna, Marco Cremonini, Ernesto...
This article presents the semantic portal MUSEUMFINLAND for publishing heterogeneous museum collections on the Semantic Web. It is shown how museums with their semantically rich a...
Under device failures and maintenance activities, network resources reduce and congestion may arise inside networks. As a result, users experience degraded performance on packet d...
Currently, the interest in Ambient Intelligence (or AmI) has increased exponentially due to the widespread use of portable devices. Users demand more and more functionality from t...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...