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ACL
1998
13 years 9 months ago
Dialogue Management in Vector-Based Call Routing
This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
Jennifer Chu-Carroll, Bob Carpenter
ANLP
1992
91views more  ANLP 1992»
13 years 8 months ago
Dialogue Management for Telephone Information Systems
A distributed approach to spoken dialogue management for real-time telephone information systems is outlined.
Scott McGlashan, Norman M. Fraser, Nigel Gilbert, ...
EWCBR
2004
Springer
14 years 1 months ago
Dialogue Management for Conversational Case-Based Reasoning
Two key objectives of conversational case-based reasoning (CCBR) systems are (1) eliciting case facts in a manner that minimizes the user’s burden in terms of resources such as t...
Karl Branting, James C. Lester, Bradford W. Mott
SIGDIAL
2010
13 years 5 months ago
Collaborating on Utterances with a Spoken Dialogue System Using an ISU-based Approach to Incremental Dialogue Management
When dialogue systems, through the use of incremental processing, are not bounded anymore by strict, nonoverlapping turn-taking, a whole range of additional interactional devices ...
Okko Buß, Timo Baumann, David Schlangen
AAAI
2004
13 years 9 months ago
SCoT: A Spoken Conversational Tutor
We describe SCoT, a Spoken Conversational Tutor, which has been implemented in order to investigate the advantages of natural language in tutoring, especially spoken language. SCo...
Karl Schultz, Brady Clark, Heather Pon-Barry, Eliz...