This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
Two key objectives of conversational case-based reasoning (CCBR) systems are (1) eliciting case facts in a manner that minimizes the user’s burden in terms of resources such as t...
When dialogue systems, through the use of incremental processing, are not bounded anymore by strict, nonoverlapping turn-taking, a whole range of additional interactional devices ...
We describe SCoT, a Spoken Conversational Tutor, which has been implemented in order to investigate the advantages of natural language in tutoring, especially spoken language. SCo...
Karl Schultz, Brady Clark, Heather Pon-Barry, Eliz...