91 search results - page 6 / 19 » Discovering relationships between service and customer satis... |
ECIS
2001
13 years 8 months ago
2001
Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possibl...
MOR
2010
13 years 5 months ago
2010
We study G/G/n + GI queues in which customer patience times are independent, identically distributed following a general distribution. When a customer’s waiting time in queue ex...
COMPSAC
2004
IEEE
13 years 11 months ago
2004
IEEE
The development of complex software systems involves collecting software requirements from various stakeholders. Often stakeholder perceptions conflict during the requirements eli...
ICSEA
2009
IEEE
13 years 5 months ago
2009
IEEE
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
WSC
2007
13 years 9 months ago
2007
During service engagements, project managers frequently encounter resource constraint issues. For each resource shortfall encountered, a project manager must decide among a narrow...