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ASUNAM
2010
IEEE
13 years 9 months ago
Assessing Expertise Awareness in Resolution Networks
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
AI
2010
Springer
13 years 7 months ago
Optimal query complexity bounds for finding graphs
We consider the problem of finding an unknown graph by using two types of queries with an additive property. Given a graph, an additive query asks the number of edges in a set of ...
Sung-Soon Choi, Jeong Han Kim
WISE
2008
Springer
14 years 1 months ago
Web-Based Measure of Semantic Relatedness
Semantic relatedness measures quantify the degree in which some words or concepts are related, considering not only similarity but any possible semantic relationship among them. Re...
Jorge Gracia, Eduardo Mena
ICPADS
2005
IEEE
14 years 1 months ago
Efficient Distributed QoS Routing Protocol for MPLS Networks
- This paper proposes a new distributed QoS routing protocol, called Efficient Distributed QoS Routing (EDQR), for MPLS networks. The path searching algorithm of EDQR considers an ...
Man-Ching Yuen, Weijia Jia, Chi-Chung Cheung
CIKM
1999
Springer
13 years 11 months ago
Indexing and Retrieval of Scientific Literature
The web hasgreatly improved accessto scientific literature. However, scientific articles on the web are largely disorganized, with research articles being spreadacrossarchive site...
Steve Lawrence, Kurt D. Bollacker, C. Lee Giles