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SIGOPSE
1992
ACM
13 years 11 months ago
1992
ACM
This paper suggests that a distributed system should support two communication paradigms: Remote Procedure Call (RPC) and group commumcation. The former is used for point-to-point...
CONEXT
2007
ACM
13 years 11 months ago
2007
ACM
In this paper we examine if any energy savings are possible by letting the Wireless LAN interface transition to sleep mode during a VoIP call considering the real time nature of v...
ISSRE
2006
IEEE
14 years 1 months ago
2006
IEEE
—Graphical user interfaces (GUIs) are used as front ends to most of today’s software applications. The event-driven nature of GUIs presents new challenges for testing. One impo...
WSC
2007
13 years 10 months ago
2007
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
MANSCI
2008
13 years 7 months ago
2008
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...