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WSC
2008
13 years 10 months ago
2008
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
NIPS
1998
13 years 9 months ago
1998
Fraud causes substantial losses to telecommunication carriers. Detection systems which automatically detect illegal use of the network can be used to alleviate the problem. Previo...
CP
2010
Springer
13 years 6 months ago
2010
Springer
Personalisation and context-awareness are fundamental concerns in Telephony. This paper introduces a rule-based system - 4CRULES - which enables context-sensitive call control by t...
PKDD
2010
Springer
13 years 5 months ago
2010
Springer
Defect localisation is essential in software engineering and is an important task in domain-specific data mining. Existing techniques building on call-graph mining can localise dif...
ICASSP
2009
IEEE
13 years 5 months ago
2009
IEEE
The use of the PC and Internet for placing telephone calls will present new opportunities to capture vast amounts of un-transcribed speech for a particular speaker. This paper inv...