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BPM
2006
Springer
128views Business» more  BPM 2006»
13 years 11 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
OOPSLA
2000
Springer
13 years 11 months ago
Scalable propagation-based call graph construction algorithms
Propagation-based call graph construction algorithms have been studied intensively in the 1990s, and differ primarily in the number of sets that are used to approximate run-time v...
Frank Tip, Jens Palsberg
ADHOC
2005
122views more  ADHOC 2005»
13 years 7 months ago
Bandwidth guaranteed call admission in TDMA/CDMA ad hoc wireless networks
This paper first studied the timeslot assignment problem in time division multiple access/code division multiple access (TDMA/CDMA) wireless ad hoc networks. Given a path P, we pr...
Hai Liu, Xiaohua Jia, Deying Li, Chan-Hee Lee
TC
2002
13 years 7 months ago
Distributed Call Admission Control for a Heterogeneous PCS Network
Abstract--Personal communication service (PCS) networks offer mobile users multimedia applications with different quality-ofservice (QoS) and bandwidth requirements. This paper pro...
Yieh-Ran Haung, Jan-Ming Ho
WAOA
2004
Springer
85views Algorithms» more  WAOA 2004»
14 years 29 days ago
A PTAS for Delay Minimization in Establishing Wireless Conference Calls
A prevailing feature of mobile telephony systems is that the location of a mobile user may be unknown. Therefore, when the system has to establish a call between users, it may nee...
Leah Epstein, Asaf Levin