5 search results - page 1 / 1 » Efficient ticket routing by resolution sequence mining |
KDD
2008
ACM
14 years 8 months ago
2008
ACM
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
BPM
2010
Springer
13 years 8 months ago
2010
Springer
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
PVLDB
2008
13 years 7 months ago
2008
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
WAIM
2007
Springer
14 years 1 months ago
2007
Springer
We propose DHCS, a method of distributed, hierarchical clustering and summarization for online data analysis and mining in sensor networks. Different from the acquisition and aggre...
KDD
2010
ACM
13 years 9 months ago
2010
ACM
The increasing availability of large-scale location traces creates unprecedent opportunities to change the paradigm for knowledge discovery in transportation systems. A particular...