Many researchers have proposed classification systems that automatically classify email in order to reduce information overload. However, none of these systems are in use today. T...
Classification of email is an important everyday task for a large and growing number of users. This paper describes the machine learning approaches underlying the i-ems (Intellige...
Unsolicited commercial or bulk emails or emails containing viruses pose a great threat to the utility of email communications. A recent solution for filtering is reputation systems...
Yuchun Tang, Sven Krasser, Dmitri Alperovitch, Pau...
Customer care in technical domains is increasingly based on e-mail communication, allowing for the reproduction of approved solutions. Identifying the customer's problem is o...
Stephan Busemann, Sven Schmeier, Roman Georg Arens