In today’s businesses, there is a trend that serviceoriented architecture (SOA) is evolving into a popular architectural paradigm for IT infrastructure. SOA allows companies’ ...
M. Brian Blake, William Kwok-Wai Cheung, Michael C...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Advances in the areas of embedded systems, computing, and networking are leading to an infrastructure composed of millions of heterogeneous devices. These devices will not simply ...
Abstract— In this paper we propose a novel method for associating Wireless Mobile Nodes (WMNs) to Access Points (APs) in busy Wireless access networks. The proposed method associ...
Customer Relationship Management (CRM) standard package software has become a key contributor to attempts at aligning business and IT strategies in recent years. The past decade h...