In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
The International Organization for Standardization (ISO) has defined Quality Management, but it has not yet adopted standards for developing Quality Management Systems (QMSs), nota...
Release planning is a critical activity in the software development process. The creation of a clear and realistic plan is extremely difficult, as key factors such as time and cos...
Knowledge management is an increasingly important source of competitive advantage for organizations. Knowledge is a renewable, re-usable and accumulating asset of value to firms t...
Innovation in the small business can be conceived of as a management process and challenge. This process, when mapped, offers a framework that can be used to encourage and enhance...