Information, stored in databases, is a key competitive advantage of many companies. However, this importance does not imply that managers will view data as a strategic resource or...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Abstract One of the most significant paradigm shifts of modern business management is that individual businesses no longer compete as autonomous entities but rather as supply chain...
Areti Manataki, Yun-Heh Chen-Burger, Michael Rovat...
Organizations increasingly coordinate their product and service development processes to deliver their products and services as fast as possible, and to involve employees, custome...
This paper crystallises out some key findings of knowledge management practices from a Finnish survey on the insurance industry. 15 Finnish insurance companies of different sizes ...