In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Abstract. The authors of this paper have all developed a framework that allows runtime adaptation of software systems. Based on our experiences, we wish to summarize common pitfall...
Peter Ebraert, Theo D'Hondt, Yves Vandewoude, Yola...
The goal of the InfoSleuth project at MCC is to exploit and synthesize new technologies into a uni ed system that retrieves and processes information in an ever-changing network o...
Roberto J. Bayardo Jr., William Bohrer, Richard S....