An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
Ranking microblogs, such as tweets, as search results for a query is challenging, among other things because of the sheer amount of microblogs that are being generated in real time...
In this paper we propose a hierarchical clustering engine, called SnakeT, that is able to organize on-the-fly the search results drawn from 16 commodity search engines into a hier...
Many modern natural language-processing applications utilize search engines to locate large numbers of Web documents or to compute statistics over the Web corpus. Yet Web search e...
Service-oriented architectures (SOA) aim at the alignment of business and IT by having a clear business process-centric focus. In order to reach that goal, real-world business pro...
Philipp Liegl, Rainer Schuster, Marco Zapletal, Ch...