The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
In this paper, we focus on the challenge that users face in processing messages on the web posted in participatory media settings, such as blogs. It is desirable to recommend to us...
Year after year, the frequency of updated releases of software continues to increase. Without an automated install process, the result is either that a system installs software wi...
: The employment of a patchwork of nonintegrated security products can only provide incomplete coverage, which cannot give the total panorama of the network misuse behavior. Networ...
We present a novel framework for answering complex questions that relies on question decomposition. Complex questions are decomposed by a procedure that operates on a Markov chain...
Sanda M. Harabagiu, V. Finley Lacatusu, Andrew Hic...