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PVLDB
2008
137views more  PVLDB 2008»
13 years 7 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
EDOC
2008
IEEE
14 years 2 months ago
Augmenting the Zachman Enterprise Architecture Framework with a Systemic Conceptualization
The Zachman Framework offers a classification of the models created in an enterprise architecture project. These models form a holistic representation of the organization. Despite...
Alain Wegmann, Anders Kotsalainen, Lionel Matthey,...
ER
2003
Springer
103views Database» more  ER 2003»
14 years 23 days ago
A Comparison of Frameworks for Enterprise Architecture Modeling
Richard Martin, Edward L. Robertson
IJSTM
2000
117views more  IJSTM 2000»
13 years 7 months ago
Architectural design support for business process and business network engineering
Abstract: Concurrent enterprises and networks of business processes cannot function without each other. Cooperation in networks allows for faster reaction to business opportunities...
Henry M. Franken, René Bal, Harmen van den ...
CLUSTER
2000
IEEE
13 years 12 months ago
An Overview of the Galaxy Management Framework for Scalable Enterprise Cluster Computing
In this paper we present the main concepts behind the Galaxy cluster management framework. Galaxy is focused on servicing large-scale enterprise clusters through the use of novel,...
Werner Vogels, Dan Dumitriu