Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
The Zachman Framework offers a classification of the models created in an enterprise architecture project. These models form a holistic representation of the organization. Despite...
Alain Wegmann, Anders Kotsalainen, Lionel Matthey,...
Abstract: Concurrent enterprises and networks of business processes cannot function without each other. Cooperation in networks allows for faster reaction to business opportunities...
In this paper we present the main concepts behind the Galaxy cluster management framework. Galaxy is focused on servicing large-scale enterprise clusters through the use of novel,...