Introducing enterprise information systems (EIS) is usually associated with high costs. It is therefore crucial to understand those factors that determine or influence these costs...
This paper proposes a system for personalization of web portals. A speci c implementation is discussed in reference to a web portal containing a news feed service. Techniques are ...
Process mining is the extraction of a process model from system logs. These logs have to meet minimum requirements, i.e. each event should refer to a case and a task. Many system ...
Monique H. Jansen-Vullers, Wil M. P. van der Aalst...