Demand disturbances in service businesses are typically managed by resource actions such as hiring, releasing and cross training of the workforce. The magnitudes of resource actio...
In recent years, advances in software tools have made it easier to analyze interactive system specifications, and the range of their possible behaviors. However, the effort involve...
Technologies can be used ? or appropriated ? in different ways by different users, but how do the use patterns evolve, and how can design facilitate such evolution? This paper app...
We explore strategies to resolve conflicts in multiagent environments that arise when agents compete for resources they need for survival and procreation. As expected, social str...
In CSCW, there has been little or no attention given to how people use technology to restore collaborations when there is a major environmental disruption. We are especially inter...