How much history of the dialogue should a chat client include? Some chat clients have minimized the dialogue history to deploy the space for other purposes. A theory of conversati...
Darren Gergle, David R. Millen, Robert E. Kraut, S...
Most studies of plans and situated work have applied ethnographic methods and and thus fail to provide any quantitative insight into the extent of this phenomenon. We present a st...
Almost every office worker can relate to feelings of email overload and stress, but in reality the concept of email strain is not well understood. In this paper, we describe a lar...
Abstract. The analysis of usability aspects of multi-user systems, such as cooperative work systems and pervasive systems, pose particular problems because group behavior of their ...
Mieke Massink, Diego Latella, Maurice H. ter Beek,...
In peer-to-peer (P2P) systems where individual peers must cooperate to process each other's requests, a useful metric for evaluating the system is how many remote requests ar...