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» Evaluating Quality of Service for Service Level Agreements
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IEEEARES
2010
IEEE
14 years 2 months ago
Secure Monitoring of Service Level Agreements
—Service Level Agreements (SLA) are commonly used to define terms and conditions of service provisioning. WS-Agreement1 is an SLA specification that addresses the need of both ...
K. P. Clark, Martijn Warnier, Frances M. T. Brazie...
IMCSIT
2010
13 years 2 months ago
Service level agreements for job control in high-performance computing
A key element for outsourcing critical parts of a business process in Service Oriented Architectures are Service Level Agreements (SLAs). They build the key element to move from so...
Roland Kübert, Stefan Wesner
HICSS
2008
IEEE
101views Biometrics» more  HICSS 2008»
14 years 2 months ago
Situated Decision Support for Managing Service Level Agreement Negotiations
  In this paper we propose a situated decision support system for efficient negotiating of service  level  agreements  (SLAs)  in  Grids.  Situated  decision...
Rustam M. Vahidov, Dirk Neumann
WSC
2007
13 years 10 months ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
CLUSTER
2005
IEEE
14 years 1 months ago
Service Level Agreement based Allocation of Cluster Resources: Handling Penalty to Enhance Utility
Jobs submitted into a cluster have varying requirements depending on user-specific needs and expectations. Therefore, in utility-driven cluster computing, cluster Resource Manage...
Chee Shin Yeo, Rajkumar Buyya