—Service Level Agreements (SLA) are commonly used to define terms and conditions of service provisioning. WS-Agreement1 is an SLA specification that addresses the need of both ...
K. P. Clark, Martijn Warnier, Frances M. T. Brazie...
A key element for outsourcing critical parts of a business process in Service Oriented Architectures are Service Level Agreements (SLAs). They build the key element to move from so...
In this paper we propose a situated decision support system for efficient negotiating of service level agreements (SLAs) in Grids. Situated decision...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
Jobs submitted into a cluster have varying requirements depending on user-specific needs and expectations. Therefore, in utility-driven cluster computing, cluster Resource Manage...