In spite of significant work on real-time content distribution, providing consistent service quality across the Internet remains a challenge. Multicast applications further exace...
In open systems, independent services exist in administrative domains outside that of the consumers of those services. Current standards exist to create management interfaces to a...
New applications have been introduced to the today’s “best-effort” IP networks having different bandwidth and delay guarantee requirements. The IETF is currently focused on D...
Eugenia G. Nikolouzou, Petros Sampatakos, Iakovos ...
In today’s complex and highly dynamic computing environments, systems/services have to be constantly adjusted to meet Service Level Agreements (SLAs) and to improve resource uti...
Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic,...
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...