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» Evaluating Quality of Service for Service Level Agreements
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GECON
2008
Springer
121views Business» more  GECON 2008»
13 years 8 months ago
Monitoring and Reputation Mechanisms for Service Level Agreements
A Service Level Agreement (SLA) is an electronic contract between a service user and a provider, and specifies the service to be provided, Quality of Service (QoS) properties that...
Omer F. Rana, Martijn Warnier, Thomas B. Quillinan...
COREGRID
2007
Springer
14 years 1 months ago
An Open Architecture for QoS Information in Business Grids
Abstract Grid Computing is now in the state of development that can offer dynamic management of various parameters that affect the applications’ properties such as performance an...
Konstantinos Tserpes, Dimosthenis Kyriazis, Andrea...
CORR
2010
Springer
108views Education» more  CORR 2010»
13 years 6 months ago
Service Level Agreement (SLA) in Utility Computing Systems
In recent years, extensive research has been conducted in the area of Service Level Agreement (SLA) for utility computing systems. An SLA is a formal contract used to guarantee th...
Linlin Wu, Rajkumar Buyya
ICWS
2010
IEEE
13 years 9 months ago
Extending BPMN for Supporting Customer-Facing Service Quality Requirements
Service-oriented computing promises to create flexible business processes and applications on demand by dynamically assembling loosely coupled services within and across organizati...
Kawther Saeedi, Liping Zhao, Pedro R. Falcone Samp...
BDIM
2007
IEEE
85views Business» more  BDIM 2007»
14 years 2 months ago
Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS
—In the majority of today’s IT organizations, Service Level Agreements (SLAs) are an important means for underpinning IT service provisioning by clearly defined Quality of Ser...
Thomas Schaaf