In order to detect violations of end-to-end service level agreements (SLA) and to isolate trouble links and nodes based on a unified framework, managers of a service provider net...
Due to the autonomous nature of ISPs, the service level agreement (SLA) offering is currently confined to within a single provider network. In this work, we examine some methods o...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
With an expanding of Web services giving same functionalities, Quality of Service (QoS) is becoming an important criterion for selection of the best available service. So users ne...
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...