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» Evaluating Quality of Service for Service Level Agreements
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ICNP
2000
IEEE
14 years 1 days ago
A Scalable Monitoring Approach for Service Level Agreements Validation
In order to detect violations of end-to-end service level agreements (SLA) and to isolate trouble links and nodes based on a unified framework, managers of a service provider net...
Mun Choon Chan, Yow-Jian Lin, Xin Wang
CN
2004
103views more  CN 2004»
13 years 7 months ago
Providing end-to-end service level agreements across multiple ISP networks
Due to the autonomous nature of ISPs, the service level agreement (SLA) offering is currently confined to within a single provider network. In this work, we examine some methods o...
Panita Pongpaibool, Hyong S. Kim
GI
2010
Springer
13 years 6 months ago
Towards a Service Level Management Framework for Service Value Networks
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
Christof Momm, Frank Schulz
JCIT
2010
197views more  JCIT 2010»
13 years 2 months ago
Reputation Improved Web Services Discovery Based on QoS
With an expanding of Web services giving same functionalities, Quality of Service (QoS) is becoming an important criterion for selection of the best available service. So users ne...
Reihaneh Khorsand Motlagh Esfahani, Farhad Mardukh...
AIMS
2010
Springer
13 years 9 months ago
Model-Driven Service Level Management
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
Anacleto Correia, Fernando Brito e Abreu