Due to the increasing use of service level agreements for the provisioning of IT services, providers have to ensure that the guarantees for the quality of their offered services, ...
For applications relying on the transfer of multimedia, and in particular continuous media, it is essential that quality of service (QoS) is guaranteed system-wide, including end-s...
Andrew T. Campbell, Geoff Coulson, David Hutchison
When having repeated interactions with a service provider, a service consumer might desire guarantees on the delivery of the service. These guarantees involve both functional and n...
Effective and efficient Quality of Service (QoS) management is critical for a service grid to meet the requirements of both grid users and service providers. We introduce Q-GSM, a ...
— Design of Service Level Agreements (SLAs) emerges as an increasingly important discipline in business-oriented IT management. In this work, we study utility maximization of con...
David Breitgand, Elean A. Henis, Onn Shehory, John...