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» Evaluating Quality of Service for Service Level Agreements
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AICT
2005
IEEE
146views Communications» more  AICT 2005»
14 years 1 months ago
A Framework for Service Quality Assurance Using Event Correlation Techniques
Due to the increasing use of service level agreements for the provisioning of IT services, providers have to ensure that the guarantees for the quality of their offered services, ...
Andreas Hanemann, Martin Sailer
NOSSDAV
1993
Springer
13 years 11 months ago
A Multimedia Enhanced Transport Service in a Quality of Service Architecture
For applications relying on the transfer of multimedia, and in particular continuous media, it is essential that quality of service (QoS) is guaranteed system-wide, including end-s...
Andrew T. Campbell, Geoff Coulson, David Hutchison
JSW
2006
71views more  JSW 2006»
13 years 7 months ago
Semantics and Extensions of WS-Agreement
When having repeated interactions with a service provider, a service consumer might desire guarantees on the delivery of the service. These guarantees involve both functional and n...
Ganna Frankova, Daniela Malfatti, Marco Aiello
APWEB
2005
Springer
14 years 1 months ago
Q-GSM: QoS Oriented Grid Service Management
Effective and efficient Quality of Service (QoS) management is critical for a service grid to meet the requirements of both grid users and service providers. We introduce Q-GSM, a ...
Hanhua Chen, Hai Jin, Feng Mao, Hao Wu
BDIM
2007
IEEE
58views Business» more  BDIM 2007»
14 years 2 months ago
Derivation of Response Time Service Level Objectives for Business Services
— Design of Service Level Agreements (SLAs) emerges as an increasingly important discipline in business-oriented IT management. In this work, we study utility maximization of con...
David Breitgand, Elean A. Henis, Onn Shehory, John...