This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
As Internet services become more popular and pervasive, a critical problem that arises is managing the performance of services under extreme overload. This paper presents a set of...
Like middle-men in physical commerce, middleagents support the flow of information in electronic commerce, assisting in locating and connecting the ultimate information provider ...
Rapid growth of the demand for computational power by scientific, business and web-applications has led to the creation of large-scale data centers consuming enormous amounts of el...
Acronyms are widely used in many domains to abbreviate and stress important concepts. Due to its dynamicity and unbounded nature, manual attempts to compose a global scale reposito...