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CIKM
2009
Springer
14 years 1 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
ESWS
2010
Springer
14 years 4 days ago
Semantics, Sensors, and the Social Web: The Live Social Semantics Experiments
Abstract. The Live Social Semantics is an innovative application that encourages and guides social networking between researchers at conferences and similar events. The application...
Martin Szomszor, Ciro Cattuto, Wouter Van den Broe...
ICWSM
2008
13 years 8 months ago
A Social Network Based Approach to Personalized Recommendation of Participatory Media Content
Given the rapid growth of participatory media content such as blogs, there is a need to design personalized recommender systems to recommend only useful content to users. We belie...
Aaditeshwar Seth, Jie Zhang
CSCW
2010
ACM
14 years 4 months ago
Same places, same things, same people?: mining user similarity on social media
In this work we examine nine different sources for user similarity as reflected by activity in social media applications. We suggest a classification of these sources into three c...
Ido Guy, Michal Jacovi, Adam Perer, Inbal Ronen, E...
EUROSYS
2009
ACM
14 years 4 months ago
User interactions in social networks and their implications
Social networks are popular platforms for interaction, communication and collaboration between friends. Researchers have recently proposed an emerging class of applications that l...
Christo Wilson, Bryce Boe, Alessandra Sala, Krishn...