Service Level Agreements (SLAs) define the level of service that a service provider must deliver. An SLA is a contract between service provider and consumer, and includes appropri...
Tony Chau, Vinod Muthusamy, Hans-Arno Jacobsen, El...
Business Intelligence (BI) refers to technologies, tools, and practices for collecting, integrating, analyzing, and presenting large volumes of information to enable better decisi...
Business process modeling and design, which has attracted much attention in recent years, emphasizes mainly graphical representation, usually without an underlying theory. The lack...
Major computer companies and government agencies are adopting Web Services (WS) technology. Web services must ensure interoperability and security, and be reliable and trustworthy...
Software process modeling has undergone extensive changes in the last three decades, impacting process' structure, degree of control, degree of visualization, degree of autom...