Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
The popularity of empirical methods in software engineering research is on the rise. Surveys, experiments, metrics, case studies, and field studies are examples of empirical method...
Software Process Improvement needs sound empirical data gathered from a range of empirical studies such as controlled experiments or case studies. However, conducting empirical st...
- Managing the product’s backlog is a major task in agile projects. This case study reports on one organization’s experiences from the transition to a backlog management tool a...
Utilization of Radio Frequency Identification (RFID) is often presented as improving supply chain management even though there are still few in-depth studies that support the hype...