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DSOM
2008
Springer
13 years 10 months ago
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Claudio Bartolini, Cesare Stefanelli, Mauro Torton...
CAISE
2008
Springer
13 years 10 months ago
When Interaction Choices Trigger Business Evolutions
In the context of development methods, early collaborations between specialists (SE, HCI, business, usability experts . . . ) allows having a broader view of the development possib...
Guillaume Godet-Bar, Sophie Dupuy-Chessa, Dominiqu...
SOCA
2007
IEEE
14 years 2 months ago
A Service-oriented Architecture for Business Intelligence
Business intelligence is a business management term used to describe applications and technologies which are used to gather, provide access to and analyze data and information abo...
Liya Wu, Gilad Barash, Claudio Bartolini
MS
2003
13 years 10 months ago
Potential for Symbolic-assisted Process Simulation
This paper explores the potential of acausal modelling tools for a simple, but challenging process engineering benchmark problem. Matlab/Simulink illustrates a traditional block d...
Christian Haag, David I. Wilson