In this paper we evolve a rule based approach to SLA representation and management which allows separating the contractual business logic from the application logic and enables aut...
A range of database services are being offered on clusters of workstations today to meet the demanding needs of applications with voluminous datasets, high computational and I/O r...
Performance-based contracting is reshaping service support supply chains in capital intensive industries such as aerospace and defense. Known as Power by the Hour in the private s...
Besides the conclusion of agreements about quality of service (QoS), one of the major prerequisites for a global service market are means to monitor the fulfillment of those agreem...