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PVLDB
2008
137views more  PVLDB 2008»
13 years 7 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
HICSS
2007
IEEE
135views Biometrics» more  HICSS 2007»
14 years 1 months ago
Extending the Applicability of Recommender Systems: A Multilayer Framework for Matching Human Resources
Recommender Systems (RS) so far have been applied to many fields of e-commerce in order to assist users in finding the products that best meet their preferences. However, while th...
Tobias Keim
SEMWEB
2007
Springer
14 years 1 months ago
ArnetMiner: An Expertise Oriented Search System for Web Community
Expertise Oriented Search aims at providing comprehensive analysis and mining for people from distributed sources. In this paper, we give an overview of the expertise oriented sear...
Jie Tang, Jing Zhang, Duo Zhang, Limin Yao, Chunli...
ICDM
2010
IEEE
157views Data Mining» more  ICDM 2010»
13 years 5 months ago
Privacy Violations Using Microtargeted Ads: A Case Study
In this paper we propose a new class of attacks that exploit advertising systems offering microtargeting capabilities in order to breach user privacy. We study the advertising syst...
Aleksandra Korolova
ICWSM
2009
13 years 5 months ago
Gephi: An Open Source Software for Exploring and Manipulating Networks
Gephi is an open source software for graph and network analysis. It uses a 3D render engine to display large networks in real-time and to speed up the exploration. A flexible and ...
Mathieu Bastian, Sebastien Heymann, Mathieu Jacomy