Huge masses of digital data about products, customers and competitors have become available for companies in the services sector. In order to exploit its inherent (and often hidde...
This paper reports some results of a long-term work in application of AI techniques whose ultimate goal is the development of tools for resource scheduling. Most of the efforts so...
Business Intelligence (BI) applications allow their users to query, understand, and analyze existing data within their organizations in order to acquire useful knowledge, thus mak...
Web services are open, interoperable, easy to integrate and reuse, and are extensively used in many application domains. Research and best practices have produced excellent support...
Leen Lambers, Leonardo Mariani, Hartmut Ehrig, Mau...
In this paper, we describe two mission critical applications currently deployed by Telecom Italia in the Operations Support System domains. The first one called "Network Neut...