Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
: ? Applying Syntactic Similarity Algorithms for Enterprise Information Management Ludmila Cherkasova, Kave Eshghi, Charles B. Morrey III, Joseph Tucek, Alistair Veitch HP Laborato...
Ludmila Cherkasova, Kave Eshghi, Charles B. Morrey...
This paper proposes a new approach for classifying text documents into two disjoint classes. The new approach is based on extracting patterns, in the form of two logical expressio...
Keyword indices, topic directories, and link-based rankings are used to search and structure the rapidly growing Web today. Surprisingly little use is made of years of browsing ex...
: Coping with complex and dynamic environments forces companies to invest in the resource knowledge for the maintenance of their operational reliability; they have to create and to...