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BPM
2010
Springer
128views Business» more  BPM 2010»
13 years 9 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
KDD
2009
ACM
239views Data Mining» more  KDD 2009»
14 years 9 months ago
Applying syntactic similarity algorithms for enterprise information management
: ? Applying Syntactic Similarity Algorithms for Enterprise Information Management Ludmila Cherkasova, Kave Eshghi, Charles B. Morrey III, Joseph Tucek, Alistair Veitch HP Laborato...
Ludmila Cherkasova, Kave Eshghi, Charles B. Morrey...
IPM
2002
106views more  IPM 2002»
13 years 8 months ago
A feature mining based approach for the classification of text documents into disjoint classes
This paper proposes a new approach for classifying text documents into two disjoint classes. The new approach is based on extracting patterns, in the form of two logical expressio...
Salvador Nieto Sánchez, Evangelos Triantaph...
VLDB
2000
ACM
133views Database» more  VLDB 2000»
14 years 13 days ago
Memex: A Browsing Assistant for Collaborative Archiving and Mining of Surf Trails
Keyword indices, topic directories, and link-based rankings are used to search and structure the rapidly growing Web today. Surprisingly little use is made of years of browsing ex...
Soumen Chakrabarti, Sandeep Srivastava, Mallela Su...
WM
2003
13 years 10 months ago
Knowledge discovery methods
: Coping with complex and dynamic environments forces companies to invest in the resource knowledge for the maintenance of their operational reliability; they have to create and to...
Stefan Smolnik