This paper describes the strengths and weaknesses of two usability assessment methods frequently applied to web sites. It uses case histories of WWW usability studies conducted by...
An improved understanding of the relationship between search intent, result quality, and searcher behavior is crucial for improving the effectiveness of web search. While recent p...
This paper presents recent results of the application of the task-based Browser Evaluation Test (BET) to meeting browsers, that is, interfaces to multimodal databases of meeting r...
Andrei Popescu-Belis, Mike Flynn, Pierre Wellner, ...
In order to increase retrieval precision, some new search engines provide manually verified answers to Frequently Asked Queries (FAQs). An underlying task is the identification of...
Web search engines have historically focused on connecting people with information resources. For example, if a person wanted to know when their flight to Hyderabad was leaving, a...