We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
Saverio Perugini, Taylor J. Anderson, William F. M...
Traditional information systems return answers after a user submits a complete query. Users often feel "left in the dark" when they have limited knowledge about the unde...
Here we describe Pelendur, a system for the management of common system operation tasks. Specifically, Pelendur focuses on the management of user accounts and related information ...
: Usability evaluation techniques such as user-observations, cognitive walkthroughs, or heuristic evaluations can be applied to evaluate the usability of multimedia interfaces of c...
Numerical examples of a Braess-like paradox in which adding capacity to a distributed computer system may degrade the performance of all users in the system have been reported. Un...