One of the key issues in designing appropriate and effective learning environments is understanding how learners advance and what factors contribute to their progress. This holds...
Usability has often been sold as the silver bullet for solving the problems of unprofitable online stores. Although better usability will generally improve these sites and their p...
People routinely rely on physical and electronic systems to remind themselves of details regarding personal and organizational contacts. These systems include rolodexes, directori...
Jonathan Trevor, David M. Hilbert, Daniel Billsus,...
In this paper, we report on an empirical exploration of digital ink and speech usage in lecture presentation. We studied the video archives of five Master’s level Computer Scien...
Richard J. Anderson, Crystal Hoyer, Craig Prince, ...
One of the biggest unaddressed challenges for the digital economy is what to do when electronic transactions go wrong. Consumers are frustrated by interminable phone menus, and lo...