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» Fluid Models for Multiserver Queues with Abandonments
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TELSYS
2002
99views more  TELSYS 2002»
13 years 10 months ago
Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials
We consider a Markovian multiserver queueing model with time dependent parameters where waiting customers may abandon and subsequently retry. We provide simple fluid and diffusion ...
Avishai Mandelbaum, William A. Massey, Martin I. R...
IOR
2006
75views more  IOR 2006»
13 years 11 months ago
Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters
This paper studies the M/M/s+M queue, i.e., the M/M/s queue with customer abandonment, also called the Erlang-A model, having independent and identically distributed customer aban...
Ward Whitt
QUESTA
2006
110views more  QUESTA 2006»
13 years 10 months ago
Analysis of customers' impatience in queues with server vacations
Abstract Many models for customers impatience in queueing systems have been studied in the past; the source of impatience has always been taken to be either a long wait already exp...
Eitan Altman, Uri Yechiali
WSC
2008
14 years 1 months ago
REal-time delay estimation in call centers
We use computer simulation to study the performance of alternative real-time delay estimators in heavily loaded multiserver queueing models. These delay estimates may be used to m...
Rouba Ibrahim, Ward Whitt