In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
ATNoSFERES is a Pittsburgh style Learning Classifier System (LCS) in which the rules are represented as edges of an Augmented Transition Network. Genotypes are strings of tokens ...
Uncertainty is a popular phenomenon in machine learning and a variety of methods to model uncertainty at different levels has been developed. The aim of this paper is to motivate ...
Model selection strategies for machine learning algorithms typically involve the numerical optimisation of an appropriate model selection criterion, often based on an estimator of...
Affective reasoning plays an increasingly important role in cognitive accounts of social interaction. Humans continuously assess one another's situational context, modify the...