For the past 40 years, the techniques, processes and methods of software development have been dominated by supply-side issues, giving rise to a software industry oriented towards...
Keith H. Bennett, Paul J. Layzell, David Budgen, P...
As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
The evolution of web services has facilitated the integration of business processes scattered across different geographical locations of the world. Along with the benefits that we...
Visualization interfaces that offer multiple coordinated views on a particular set of data items are useful for navigating and exploring complex information spaces. In this paper ...
The Internet has had a significant impact on the process of developing information systems. However, there has been little research that has examined specifically the role of deve...