With the advent of Web 2.0 technologies, websites have evolved from static pages to dynamic, interactive Web-based applications with the ability to replicate common desktop functi...
Joshua M. Hailpern, Loretta Guarino Reid, Richard ...
Weblogs and message boards provide online forums for discussion that record the voice of the public. Woven into this mass of discussion is a wide range of opinion and commentary a...
Natalie S. Glance, Matthew Hurst, Kamal Nigam, Mat...
Developing personalized applications for the ubiquitous Web assumes to provide different user interfaces addressing heterogeneous capabilities of device classes. Major problems are...
With customer relationship management (CRM) companies move away from a mainly product-centered view to a customer-centered view. Resulting from this change, the effective manageme...
To understand how and why individuals make use of emerging information assimilation services on the Web as part of their daily routine, we combined video recordings of online acti...