Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
Abstract. Automated modeling of appropriate and valid document descriptions is a central issue for the benefit and success of an ontologybased personal document management system. ...
Annett Mitschick, Ralf Nagel 0002, Klaus Meiß...
Abstract Questionnaires are nowadays widely used usability evaluation instruments, and several generic usability questionnaires are available. But these generic artifacts are not a...
The foundation of readiness is training. The Chairman, Joint Chiefs of Staff (CJCS) Joint Training Program institutes methods for identifying training requirements through review ...
Sam H. Parry, Michael C. McAneny, Richard J. Drome...
As multilingual products and technology grow in importance, the Linguistic Data Consortium (LDC) intends to provide the resources needed for research and development activities, e...