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WSC
2007
14 years 16 days ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
ESWS
2008
Springer
13 years 12 months ago
Semantic Metadata Instantiation and Consolidation within an Ontology-based Multimedia Document Management System
Abstract. Automated modeling of appropriate and valid document descriptions is a central issue for the benefit and success of an ontologybased personal document management system. ...
Annett Mitschick, Ralf Nagel 0002, Klaus Meiß...
CADUI
2004
13 years 11 months ago
Dialogue-Based Design of Web Usability Questionnaires Using Ontologies
Abstract Questionnaires are nowadays widely used usability evaluation instruments, and several generic usability questionnaires are available. But these generic artifacts are not a...
Elena García Barriocanal, Miguel Áng...
WSC
1997
13 years 11 months ago
Applications of the Universal Joint Task List to Joint Exercise Results
The foundation of readiness is training. The Chairman, Joint Chiefs of Staff (CJCS) Joint Training Program institutes methods for identifying training requirements through review ...
Sam H. Parry, Michael C. McAneny, Richard J. Drome...
NAACL
1994
13 years 11 months ago
Multilingual Speech Databases at LDC
As multilingual products and technology grow in importance, the Linguistic Data Consortium (LDC) intends to provide the resources needed for research and development activities, e...
John J. Godfrey