Abstract. The paper claims that processes for monitoring, assessing and ensuring appropriate levels of accessibility and usability have to be adopted by web development and mainten...
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
Previous research suggests that graphical metaphor should increase the usability of visual programming languages (VPLs) by providing an instructional aid when learning to use the ...
The research presented in this paper is an examination of how the concepts used in process improvement may be applied to a web form to improve design and usability. Although much ...
Abstract In this paper we describe MultiModal WebRemUsine, a tool for remote usability evaluation of Web sites that considers data regarding the user behaviour coming from multiple...