With customer relationship management (CRM) companies move away from a mainly product-centered view to a customer-centered view. Resulting from this change, the effective manageme...
Web applications security is one of the most daunting tasks today, because of security shift from lower levels of ISO OSI model to application level, and because of current situati...
In this paper we present the application of the inductive database approach to two practical analytical case studies: Web usage mining in Web logs and financial data. As far as co...
Rosa Meo, Pier Luca Lanzi, Maristella Matera, Dani...
E-commerce web sites that sell highly customized products tend to be very complex in terms of the underlying logical model of the customization process. We present a systematic ap...
Andrea Lombardoni, Moira C. Norrie, Nadir Weibel, ...
Many of existing criteria for evaluating web sites quality require methods such as heuristic evaluations, or/and empirical usability tests. This paper aims at defining a quality m...