Abstract: Currently, social bookmarking systems provide intuitive support for browsing locally their content. A global view is usually presented by the tag cloud of the system, but...
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
With the growing popularity of Social Web applications, more and more user data is published on the Web everyday. Our research focuses on investigating ways of mining data from su...
Fabian Abel, Ilknur Celik, Claudia Hauff, Laura Ho...
Mining opinions and sentiment from social networking sites is a popular application for social media systems. Common approaches use a machine learning system with a bag of words f...
Peer production systems rely on users to self-select appropriate tasks and “scratch their personal itch”. However, many such systems require significant maintenance work, whic...
Aniket Kittur, Bryan A. Pendleton, Robert E. Kraut