Public portals, such as Web search engines, have been available for a number of years and corporate portals that facilitate access to enterprise information within a company, norm...
Michael A. Shepherd, David Zitner, Carolyn R. Watt...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
This paper analyzes some of the factors that prevent knowledge construction and reuse in traditional library settings and describes VRef, an environment designed to provide users ...
When editing a story from a large collection of media, such as photos and video clips captured from daily life, it is not always easy to understand how particular scenes fit into ...
In this paper we present a novel interface for selecting sounds in audio mixtures. Traditional interfaces in audio editors provide a graphical representation of sounds which is ei...