With customer relationship management (CRM) companies move away from a mainly product-centered view to a customer-centered view. Resulting from this change, the effective manageme...
In the previous, companion, paper [13] to this paper we introduced our general model of refinement, discussed ideas around determinism and interfaces that the general definition r...
Many activities on the web are driven by high-level goals of users, such as “plan a trip” or “buy some product”. In this paper, we are interested in exploring the role and ...
Markus Strohmaier, Mathias Lux, Michael Granitzer,...
Web search queries capture the information need of search engine users. Search engines store these queries in their logs and analyze them to guide their search results. In this wo...
Ioannis Antonellis, Hector Garcia-Molina, Jawed Ka...
Topographic maps are an appealing exploratory instrument for discovering new knowledge from databases. During the past years, new types of Self Organizing Maps (SOM) were introduc...
Jonas Poelmans, Paul Elzinga, Stijn Viaene, Marc M...