Background: In order to interpret the results obtained from a microarray experiment, researchers often shift focus from analysis of individual differentially expressed genes to an...
BootJacker is a proof-of-concept attack tool which demonstrates that authentication mechanisms employed by an operating system can be bypassed by obtaining physical access and sim...
Ellick Chan, Jeffrey C. Carlyle, Francis M. David,...
Experimentation is one way to gain insight into how processes perform for a team, but industry teams rarely do experiments, fearing that such educational excursions will incur extr...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Enterprises provide professionally authored content about their products/services in different languages for use in web sites and customer care. For customer care, personalization...